What’s your founding story?
Max:
Back in 2002, we had a brainstorm that we wanted to get into the
digital industry. At the time there was a need for online dating in
Australia, particularly with a community feel. Australia was being
serviced mainly by the international products that weren’t speaking
with an Australian voice. We combined our relevant talents in IT, web
development, and sales and marketing, and built RedHotPie.
Tell us more about the Australian voice. How is that different from America and the UK?
Max:
Speaking with an Australian voice means the user is able to identify
with what the site is saying. In particular, we speak about Australian
events or Australian places and in Australian colloquial terms.
Mark: We do offline gatherings, events and parties to get people together and tie the online with the offline aspect.
But you don’t run them yourselves; you let other people run them, correct?
Max:
It’s a mutually beneficial arrangement but yes, we have our party and
event partners, and we support and promote them. We hand pick them.
People approach us and we look at their bonafides and what they’re
trying to achieve with their event, and if it fits the RedHotPie model,
we jump straight in.
So if you get complaints about a particular brand of event or a particular provider then you would tend to pull it?
Max:
Oh absolutely. If there is some problem, we would no longer support
them. It’s a very important aspect of taking the cyber out of your
product and actually having real world events.
I’m intrigued with the name RedHotPie. Can you tell us how you came about the name?
Max: I think everyone would agree that trying to come up with a name is always a challenge.
We
wanted something interesting and quirky. So in the name, the ‘Hot’ part
was more saying that we’re edgy, we’re a product with passion, and the
‘Pie’ part was where we wanted to go with having a community. Get your
slice of the pie, be part of the pie. So we ended up with RedHotPie.
How are you situated against the likes of RSVP? I think they’re still the number one in Australia.
Max: Yeah, RSVP
is a very significant brand name in Australia. They’ve been around the
longest and have been brand building an awful long time. They’re sort
of what we consider to be a little less flamboyant, or you can call it
“vanilla dating”. We like to have a more party feel, a more passion
feel, and then again we’re very much more about this community and
creating the stickiness and the sense of belonging.
How much would say the webcams have contributed to RedHotPie’s success?
Mark:
With the webcam, we focus a lot on the reality aspect of the site. We
started on a small scale and every 6 months we add a bigger pipe for
the room because it keeps on growing. There is a definite shift that
people want to see who they’re communicating with and that it’s real.
Max:
And in the Australian marketplace, we were the first with webcam chat
where some other Australian based start-ups are still playing around
with Java applets and Java chat.
You also have a couple that give advice, Bessie and Geoff. Can you tell us about Bessie and Geoff?
Max:
Bessie Bardot and Geoff Barker are partners in life and they have a
celebrity status in Australia which makes them recognizable to our
users. They’re published authors of books on dating and relationship
advice. Geoff’s last book was “What’s On a Man’s Mind?” which was
directed more towards giving girls some insights into how the male mind
works. It was important for us to have someone our users could identify
with.
You have recently launched in the UK I understand.
Max:
Yes, we went live in the UK in 2007 so it’s fairly recent in the age of
RedHotPie, which is 6 ½ years old now. We’ve spent some time and effort
and considerable money branding the product in the UK. We’re working
towards traction and market share there.
Have you found the Brits to be different from the Aussies?
I
think that most people who are interested in meeting other people, no
matter what their cultures or nationalities are, have the same sort of
desires or requirements, and probably not too different.
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